Nar launches preparations for inclusive customer service in its stores

Alongside its affordable services, Nar continues to drive social initiatives aimed at building a more inclusive society. Under its newly launched DEIB strategy — Diversity, Equity, Inclusion, and Belonging — the company is committed to fostering an accessible and empathetic environment for both employees and customers.

As the first step of this initiative, Nar has launched sign language training for its front-office employees. The goal is to enable effective communication with individuals with hearing impairments and to ensure that Nar’s services are truly accessible to everyone. The training will be delivered by experienced and certified employees with hearing impairments, making the learning process both practical and impactful.

In the next phase of the project, Nar will introduce tailored and affordable products, as well as Call Center support, specifically designed to meet the needs of customers with hearing impairments. The ultimate goal is to ensure seamless communication in their daily lives and to provide services that genuinely respond to their real needs.

Nar currently provides high-quality communication services to 2.2 million subscribers. Nar has been the leading mobile operator in the country according to the Net Promoter Score for the last 6 years. The mobile operator adheres to a customer-centric strategy and provides excellent service at an affordable price.