Azercell Showcases “Aicell” Virtual Assistant at Baku Artificial Intelligence Foru

Sabina Zamanova, Director of the Customer Services and Omni-Channel Management Department in Azercell highlighted the AI use-cases in the telecommunications sector and specifically its application in direct customer communication. S. Zamanova presented the audience "Aicell”, - the first Azerbaijani-speaking virtual assistant service in the country. The forum participants were especially impressed with "Aicell”’s ability to immediately address a wide range of customer inquiries in the native language eliminating the need for human intervention in many cases. Ms. Zamanova also stated that the virtual assistant's swift processing of inquiries allows Azercell to handle more requests faster, while significantly reducing customer wait times.