Bank employee did not believe Pope Leo XIV

A support employee at a U.S. bank hung up on Pope Leo XIV after he told her he was the Pope.

The New York Times reported this, citing Illinois priest Tom McCarthy, who has been close to the pontiff for many years.

According to McCarthy, the call took place about two months after Leo XIV’s enthronement. The Pope called the bank to inform it that his phone number and address had changed. He introduced himself by his given name, Robert Prevost.

The pontiff correctly answered the security questions, but the bank employee said that was not enough and told him he had to come to a U.S. branch in person.

Leo XIV explained that he could not do that and asked whether it would make a difference if he said he was the Pope. The employee then hung up.

It is unclear how the story ended and whether the pontiff was able to update his contact details remotely.